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Returns Policy

At The Bathroom Accessory Company we want to make your shopping experience as enjoyable as possible. In the unlikely event that you wish to return your order please follow the returns process below.

When a product has been used and is thought to be faulty you must contact The Bathroom Accessory Company, in line with our Returns Policy - Faulty Goods. Once an item has been returned to our warehouse we will check the product to confirm if/ where the fault lies and agree a solution



Only goods in original packaging in a resalable condition will be considered for returns

You are responsible for the cost of return via your chosen courier/carrier

Special order items or items made to the customers specifications cannot be returned

We do not accept returns on any consumables (adhesives, grouts, silicones etc)

Returns will only be accepted within 30 days of delivery

Return requests will only be processed by email to

Please note - some items may have a re-stocking fee associated with them particularly. We will discuss this with you during the returns. 


How to return your order:

1) Request your return by email to

2) Once your return has been processed you will be contacted by the customer service team to advise approval or rejection of your returns request, you will be required to provide photographs to confirm that the items are fit for resale.

3) All items must in original unopened packaging and fit for resale, any items returned which are non-compliant will be rejected. It is your responsibility to return items in good condition and to ensure they are suitably packaged to avoid damage in transit. The Bathroom Accessory Company DOES NOT offer a collection service.

4) Hand over the goods to your chosen courier/carrier for return to The Bathroom Accessory Company. It is recommended that you use a tracked delivery service with a reputable courier/carrier.  Please also advise The Bathroom Accessory Company that the items are on their way by emailing

5) Once we are in receipt of your return, it will be inspected by our returns department and if accepted will trigger the refund process. Please note this process will take 7-10 working days from date of receipt of your item.

Visit our Terms and Conditions for more information or contact us